Return & Refund Policy

At VÉLAVIQ, your satisfaction is our priority. If you're not fully happy with your purchase, we're here to make it right.

30-Day Risk-Free Guarantee
If for any reason you're not satisfied, you can return your item within 30 days of delivery for a full refund—no questions asked.

Conditions for Returns
To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase (order number or receipt) is required.

How to Start a Return
Email our customer support at info@velaviq.com with your order number and reason for return. We'll guide you through the next steps.

Refunds
Once your return is received and inspected, your refund will be processed within 5–7 business days.
Refunds are issued to the original payment method.

Return Shipping

• Return shipping costs are the responsibility of the customer (unless the item was defective or incorrect).

• We recommend using a trackable shipping service.

Damaged or Faulty Items
If you received a defective or damaged item, please contact us within 7 days of delivery. We’ll send a replacement or issue a full refund—your choice.